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Running into. >> my boss from work called, come over, the fbi is here for you. >> what was it like to hear the fbi was paying attention to this? >> it is really real now. this is the real thing. >> we never know how families are going to react obviously, but almost in every case they're in a state of crisis. >> mark thundercloud was the leader of a special fbi hostage negotiating unit, form precisely for an emergency like this. more than a dozen agents descdeon the house, covered the windows, set up a surveillance system in the kitchen and got ready for what they knew was coming, a ransom. >> ...

They didn't kill her. instead they dropped her off on a footbridge near a village and told her they'd be in touch soon. >> they started to disappear in the dark ocean. and i knew right then that my connection to kevin is gone. it was worse than being in prison. there was no freedom for me. >> reporter: she got in touch with the philippine military. was evacuated to manila, the philippines' capital. back in lynchburg, lead fbi negotiator mark thundercloud thought he knew why the kidnappers released gerfa. >> their intent was to let her go to help raise more money. now she's out. and now she's g...

Boys, guide them out of that jungle. it's in your hand now. >> they put gerfa on a boat. put a bag over her body. but to her complete surprise, they didn't kill her. instead they dropped her off on a footbridge near a village and told her they'd be in touch soon. >> they started to disappear in the dark ocean. and i knew right then that my connection to kevin is gone. it was worse than being in prison. there was no freedom for me. >> she got in touch with the philippine military. was evacuated to manila, the philippines' capital. back in lynchburg, lead fbi negotiator mark thundercloud thought...

>> heiko decided he should stay in lynchburg, try to find the money, and mark thundercloud moved his operations from the family's kitchen to a hotel room in manila. and there, as one month passed, then another, they tried to help gerfa deal with mr. so. >> december 6 was the last day that we talked with mr. so. basically he was saying, look, what you're offering is not enough. this might be the last communication that we ever have. we still expected calls. but on the 7th, nothing. on the 8th, nothing. on the 9th, nothing. >> oh, they would hear what happened to kevin. soon enough. a shock-in-w...

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