New service model, new products, new hours at Marx Hot Bagels
Bob Wilhelmy When Y.Y. Davis came on the scene at Marx Hot Bagelsâ18 months ago nowâhe promised no changes to those aspects of the place that Jewish patrons loved. There was the egg salad; the tuna salad; the legion and legendary bagels, seemingly endless wire bins of them, all with bagel pedigrees that rival the best the Big Apple has to offer. Davis has been faithful to that promise, he states, while wanting to serve his customers better. Achieving better service necessitates changes in how the system works, from POS (point of sale) electronics to filling orders and taking pay...