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A Q&A with Ellen Wagner By Mary Grush 12/14/20 Today, institutions may find themselves exploring new ground some have been rushed to establish or update online delivery systems in response to the pandemic; others have been struggling for some time to keep up with students changing technology expectations and the prevalence of social media; still others are ushering in bold changes in their business models. Many institutions have turned to outside consultants to help them navigate uncharted waters. As a seasoned higher education professional and consultant, Ellen Wagner has served on both sides of the higher education IT consultancy desk. We asked her to join us for a conversation about the role of consultants in higher education today how they can help, how to set expectations, and why you should be sure your consultant is a good fit for your institution s culture, before you get them on contract. ....