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Google Support Gets Unexpected Help as Man Reaches Out for Assistance, Ends Up Assisting The user was locked out of his Gmail account, but ended up helping a Google support executive unblock his own account. By Edited by Gadgets 360 Newsdesk | Updated: 6 May 2021 14:42 IST A Google Workspace Support executive told him that he couldn't help him Highlights Rose continued trying and managed to fix things for himself Rose had managed to troubleshoot the issue on his own Google support executives can have unusual days too. Imagine reaching out to a customer care service with an issue and the company representative tells you that he, too, was faced with the same problem and couldn't really solve it. And then after trying for a while, you manage to save the day for yourself as well as the company representative. Too much? Well, that's exactly what happened to Mike Rose, founder of No More Robots game publishing label, who was locked out of his personal account following some “suspicious activity.” So, when Rose reached out to Google support, a Google Workspace Support executive named Daniel told him that since it was a "personal" and not a "workspace" account, he couldn't help him and suggested Rose write to Google forum.