Deutsche Telekom gets chatty
Deutsche Telekom gets chatty e-bot7’s Conversational AI platform is now part of Deutsche Telekom’s Open Telekom Cloud. “This smart chatbot from e-bot7 is, in my eyes, a perfect example of how humans and AI can work together hand in hand,” says Max Guhl of Open Telekom Cloud. In the telecommunications industry, providers are often faced with the challenge of a large customer base and exploding call centre costs. In particular, recurring first-level support questions keep support staff busy. These queries cause high costs and prevent service agents from providing first-class and fast c...
Source: electronicsweekly.com