Reducing customer anxiety through effective CX
Reducing customer anxiety through effective CX Maxime Blanchard The Covid-19 fallout has created rising levels of anxiety in society. An omnichannel customer experience (CX) platform improves interactions, reduces response times and leads to happier – and less anxious – consumers. Perhaps the single biggest impact of Covid-19 has been the high levels of uncertainty and fear it has generated. Add to this the concerns around job losses, a global recession and lockdown that starved people of human attention, and it is no wonder that businesses find themselves dealing with customers who ar...
Source: techcentral.co.za