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XL Axiata makes moves in CX and EX to nab preferred telco title by 2023 Details
Indonesia’s key telecommunication service XL Axiata has partnered with Kantar and software firm Medallia to drive the customer and employee experience strategy. Kantar is the implementation partner to XL Axiata, utilising the Medallia Enterprise feedback management system to capture, analyse and act on feedback from customers across and journeys, while supporting employees across critical journeys to ensure a high performing customer centric organisation. Through this system, XL Axiata will be prioritising actions based on customers and employees feedback in order to be the most preferred telco in Indonesia by 2023. ....