Panchkula man misses flight; consumer commission directs taxi service, travel company to pay Rs 5,699
As far as the question of deficiency in service on the part of MakeMyTrip India was concerned, the commission observed that the travel company was also equally responsible to facilitate its customers to their satisfaction and not just to pass on the liability to some other service provider — Mega Cabs in this case.
Source: indianexpress.com