For a St. Paul, Minnesota 911 dispatcher, 2020 would deliver a call he’ll never forget. Marty O’Herir caught a call in May from a distraught man driving 100 mph (160 km/h) on that state’s I-94. He told O’Herir he planned on dying that day either by crashing or taking on the police. For 22 long minutes, O’Herir kept the man on the line, discerning where he was as police plotted to intercept. A hundred miles an hour, a man planning on dying, and one thin voice on the other end was the only thing standing in the way. When O’Herir learned the man was from Duluth, where he too was fro...