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Facebook's Messenger API is now available for all developers after running a beta test last year. The feature can help business owners expand their reach on the platform.
Instagram opens up to help businesses handle customer service Premium ANN-MARIE ALCÁNTARA , The Wall Street Journal Companies are confronting a rising tide of digital communications with consumers, across a wide variety of channels Share Via Read Full Story Companies large and small are increasingly reliant on outside providers to manage their customer communications, enabling consumers to reach businesses through a range of digital means, including email, text messages and social media. One major link, however, has been missing: The ability to connect these third-party tools with direct me...