New standards of service for BWA - Barbados Today
The Barbados Water Authority (BWA) will be required to adhere to new standards over the next three years, including acknowledging customer complaints within a shorter period.Acknowledging that the BWA is the sole entity responsible for supplying potable water in Barbados, the Fair Trading Commission (FTC) said in its new Standards of Service document for the Authority that it had a responsibility “to ensure that there is operational accountability and that customers are afforded acceptable standards”.It noted that in the absence of competition, the company had little market-driven incentiv...
Source: barbadostoday.bb
