Going to be a very thorough and methodical investigation. so that we can discern what, in fact, happened. now, we are going to ask the public s patience as we do that. this is a devastating scene. this is complicated and it is going to take us time to do the methodical, thorough and professional investigation that these families deserve to find out what, in fact, happened, as well as to focus humanely and compassionately on addressing the victims, and working to identify them and get that information first to their families. all right. i know that you re going to have a lot of questions. we are here with some initial information, but we ask for you ....