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Michelle Handforth stepped down after some passengers reported being stuck for more than three hours without access to toilets and with no information from operators.
The three-hour delays near Paddington came after multiple system faults and damaged rails led to repeated hold-ups before the incident on December 7.
The three-hour delays near Paddington came after multiple system faults and damaged rails led to repeated hold-ups before the incident on December 7.
The three-hour delays near Paddington came after multiple system faults and damaged rails led to repeated hold-ups before the incident on December 7.
The three-hour delays near Paddington came after multiple system faults and damaged rails led to repeated hold-ups before the incident on December 7.