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Monica Chege, Credit Bank s Senior Manager, Marketing and Communications (left), and Credit Bank s Contact Centre and Customer Experience Manager, Judith Wanjala (centre), receive the 1st Place - Best in Tier 3 certificate Kenya Bankers Association s CEO, Dr Habil Olaka, during the unveiling of KBAs Customer Satisfaction Survey. Credit Bank plc has been named best Tier 3 Bank, 2020, according to a new customer survey. The Customer Satisfaction Survey, conducted by the Kenya Bankers Association during the pandemic, gauged Kenyan banks’ adoption of digital banking. For the third year running, Credit Bank received recognition as the Best in Customer Responsiveness and Digital Experience. Judith Wanjala, Credit Bank’s Customer Experience Manager, expressed the bank’s appreciation to its customers for the vote of confidence in Credit Bank despite the difficult operating environment occasioned by the pandemic. ....
THE STANDARD MONEY & CAREERS Monica Chege In the wake of 2020, the world experienced one of the unprecedented periods in humans history. We saw business owners and entrepreneurs counting losses around the globe. Companies were forced to make adjustments to stay afloat throughout the year. In the last quarter of 2020, we have witnessed signs of many businesses reopening, albeit with fears about the uncertainties they face. Planning for an uncertain future can be challenging, but business owners must be ready to make sound decisions to stay in business and even grow. Well, how can entrepreneurs build their business in 2021? In this article, we delve into some of the tips that companies or businesses can build on going into 2021. Now, if you ask any business owner whether the New Year has better opportunities, the most likely answer would be that it is “Impossible,” but that may not be the case. ....