With a view of bringing stations on par with airport standards, Singh emphasised on the Indian Railways' introduction of luxury trains like Vande Bharat. Additionally, acknowledging human limitations, Singh pointed out that due to aging, porters might not lift the same weights as effortlessly as they used to.
The WR launched the initiative in October where commuters availing a porter service at Mumbai Central or Bandra Terminus are asked to give their feedback on the quality of service provided.