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A passenger took over the lead. and the entire ordeal was sheer madness. >> the rescue was awful. it was very, very disorganized. we had not had our muster check, we did not know where to go. when we got to the side of the boat to board the rescue boats, they were full. it took us five tries on different boats to get on. my husband and i finally got on. and we feel fortunate. >> now, the state department says 125 americans in all were on board as you mentioned earlier. still two are unaccounted for and family members back here in the states are eagerly awaiting their return home, harris. >> ha...

The time of the accident and say waiters instructed them to remain seated even as the ship began listing. chaos rained as the crew attempted to evacuate women and children, splitting up families. once aboard life boats, passengers say one helmsman appeared unable to steer the life boat to shore, banging into ship until a passenger shoved him aside and took the lead. >> the rescue was awful. i mean it was very, very disorganized. we had not had our muster check. we did not know where to go. when we got to the side of the boat to board the rescue boats, they were full. it took us five tries on d...