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PHOTO: Clark Young Let's start by stating the obvious: Customers changed during the pandemic. They adopted new behaviors. They switched brand loyalties. They stocked up on products, causing a dearth of paper goods, cleaning supplies and personal electronics. And businesses, especially small ones struggling to survive, had no choice but to come along for the bumpy ride. To their credit, many small to midsized companies pivoted just as resiliently as their clientele. They zigged, zagged, maneuvered — sometimes many times a day. This helped them keep the lights on, of course. It taught th...