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Northern England supermarket chain Booths is to axe almost all of the self-service tills in its stores, saying the decision was in response to feedback from customers.... -November 10, 2023 at 09:22 am EST - MarketScreener
Booths - which has 27 stores in the North across Lancashire, Cumbria, Yorkshire and Cheshire - has decided that 'rather than artificial intelligence , we're going for actual intelligence'.
Booths in Ilkley will no longer have self-service check-outs, it has been announced.
Booths, which has been dubbed the 'northern Waitrose', said it chose to scrap the machines because it feels customers get a better experience at manned checkouts.
The decision by Booths, dubbed the 'northern Waitrose ', has provoked much debate on the benefits of self-checkouts as retailers continue to battle a shoplifting epidemic.