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Questions. they would give you some sort of insight. you had some sense they had some connection to the president and you were hearing the president's thoughts and ideas and plans through them. to erin's point, you get a lot of i can't take that question. i haven't spoken to the president about that. there's a lot of non-answering. there's a lot of reporters doing their job asking questions so their bosses are pleased and a lot of non-responses. >> for any spokesman in this administration you're printing out leaflets and standing on the street corner to hand out the daily message of the admini...

Congress. he earned himself the name "dr. no." it was fitting. he was constantly trying to root out corruption and waste. there is so much of it. we talked about this. are you shocked about the report? i think we would be shocked if an agency of this size is running efficiently. >> watching accountability process, and hearings on capitol hill. to hear secretary jeh johnson appear and not answer a single question straightforwardly directly, what do you make of that? why do we tolerate such responses from our executive department? >> or non-responses as you're talking about. he is either in a po...

Is improve on the 67% return rate from the questionnaire from the last census. his bureau is spending $85 million on advanced letters like this one and postcard reminders because internal research shows ticklers drive up response rates 6 to 12%. >> every one percentage points for us mean we save $85 million of salary cost of sending people out to follow up on the non-responses. if we get five percentage point gain out of the advanced letter we are in the $500 million range of savings. >> but some cost overruns plagued the sen us the like past efforts when tens of thousands of workers fanned ou...

Another method of prodding to you complete the 10 question questionnaire and mail it whack by april 1st advance letter alerting you the questionnaire is coming and postcard reminder that it did come. robert groves told me those items cost $85 million but they can drive up participation rates by 6 to 12 percentage points. >> every one percentage point for us means that we save $85 million of salary cost of sending people out to follow up on those non-responses. if we get 5 percentage point gain out of this advanced letter, we are in the 500-million-dollar range of savings. federal auditors are ...