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A Consumer Court in Bengaluru ordered Swiggy to pay Rs 3,000 as compensation and Rs 2,000 as litigation costs to a customer for not delivering an ice cream ordered through the app.
Swiggy was ordered by the consumer court in Bengaluru to compensate a customer with Rs 5,000 for not delivering an order of ice cream. Despite Swiggy's claims of being an intermediary, it was held accountable for the mistake.
Swiggy reportedly failed to refund the amount, and the customer dragged the Indian food delivery giant to the court. | Bengaluru News
A customer filed a consumer complaint after his order of nutty Death by Chocolate ice cream from a 'Cream Stone Ice Cream' outlet in Bangalore was not delivered.
The customer claimed he never received the ice cream, but the status on the Swiggy app showed ‘delivered’ after an agent picked it up for delivery