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Process. i think it's important we respect the appropriate process, it be done right, as i said earlier, by the book. once that process is complete, we will not hesitate to hold people accountable. the lessons are the importance -- number one, the importance of trying to make sure that we avoid even the appearance of bias in all of our work, that objectivity and the appearance of objectivity matters. there's lessons in there about contacts with the media and appropriate engagement with all of you. there's lessons in there about the appropriate uses of devices. there's a number of things. the i...

Process, that it be done right, as i said earlier, by the book. once that process is complete, we will not hesitate to hold people accountable. >> reporter: what are the lessons? >> the importance of trying to ensure we avoid even the appearance of bias in all of our work, that objectivity and the appearance of objectivity matters. there's lessons in there about contacts with the media and appropriate engagement with all of you. there's lessons in there about the appropriate uses of devices. there's a number of things, and the ig has nine recommendations at the end, and i think those of the le...

That it be done right by the book and once that process is complete, we will not hesitate to hold people accountable. >> what are the lessons? >> the lessons are the importance of trying to make sure that we avoid even the appearance of bias in all of our work. that objectivity and the appearance of objectivity matters. there's lessons in there about contacts with the media and appropriate engagement with all of you. there's lessons in there about the appropriate uses of devices. there's a numb of things in the ig has a thunderstorm of recommendations at the end and those are the lessons that ...