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BBCNEWS The Media Show June 4, 2024 00:43:00

Next, let s talk about complaints, because ofcom is focused on this and how bbc deals with complaints. roger, let me bring you in, you used to be senior at the bbc for many years, don t lts a complaints just come with the territory of running the bbc, and perhaps it doesn t surprise it should be on the receiving end of a few of them? yes, that s right. the bbc s size and scale means it gets complaints. i profess, when i was in the news i hated regulators and complaints processes and i thought we should just get on with it. but kevin, did you feel that way when you were an executive? yes, to be fair a little bit. i ve switched sides now. roger, carry on. yes, now i am outside of the bbc you see that accountability is really important and it is really crucial to be accountable. it is rather bad at accoutabiltiy really. the complaints process is very complicated. since i have been outside, i have made one complaint and eight and a half years, but i know the system. you just got stuck in t ....

Roger Mosey , Let S , I Don T , Receiving End , Kevin Backhurst , Carry On ,

BBCNEWS The Media Show June 4, 2024 00:52:00

Public service rebuild itself? i should also point out that the idea that the bbc leans to the left is one that is often mentioned, and yet lots of colleagues have left the bbc to go to work for political parties on the right hand side of the political spectrum as well as the left. but you mention politics, roger, let s bring that in, and alice enders you can help me with this. nadine dorries, the culture secretary, has retweeted what ofcom has had to say earlier on and says being open, impartial is vital to the bbc maintaining trust. the bbc must significantly improve its handling of complaints. ofcom s report will feed into the bbc mid term review. as our national broadcaster, the bbc must deliver for its audiences. alice enders, is it inevitable whether ofcom intended it or not, that this review becomes instantly political? it is inevitable, but i would. like to add to the comments that we are living in a very opinionated and polarisedl environment that certainly. ....

Roger Mosey , Alice Enders , Nadine Dorries , Culture Secretary , Mid Charter Review , Polarisedl Environment ,

BBCNEWS The Media Show June 4, 2024 00:46:00

You, ofcom has only dealt with two complaints since 2019, and they didn t concern impartiality, media bias and so on. so i think the issue is lack of knowledge in the complaints process. kevin you are the one making the request, so if i google now bbc complaints, i am quite easily going to end up on a page that says what would you like to say to us? the problem is presumably not that that, but what happens afterwards ? that s entirely right. our research shows audiences can google it and find their way and really easily and quickly and they approve of that, and by the way in general they approve of bbc first is the right way to deal with complaints. however, once they get into that system they get lost, and, as roger says, it is really labyrinthine for audiences, that is what our research shows. they are not quite sure ....

Didn T , Kevin Backhurst , You Are The One , Roger Mosey , Research Shows ,

BBCNEWS The Media Show June 4, 2024 00:36:00

Kevin bakhurst is going to stay with us, he s ofcom s group director of content and media policy, but let s bring in three guests to evaluate how ofcom is communicating with the bbc today. let s begin with owen meredith, chief executive of the news media association, representing uk, national, regional and local newspapers both in print and in digitalform. owen, we wanted to speak to you because the nma, you approached ofcom with thoughts on this review. i wonder what you told it? firstly, thank you for having me on the show, it s a pleasure to be here. we primarily have concerns around the bbc s digital approach to news and the way it publishes in written format news on the bbc website, and how that interacts with the commercial sector. clearly there has been at many reviews, government commissioned reviews, that have looked at the sustainability of the press and the ....

Owen Meredith , News Media Association , Group Director , Media Policy , Kevin Bakhurst , He S Ofcom , Representing Uk , Mid Charter Review , Format News ,

BBCNEWS The Media Show June 4, 2024 00:47:00

Where they are in the process, they don t like the tone of language they get in responses from the bbc. when we were discussing this with the bbc, the bbc said well, you know it is a measure of our success that people don t come through to ofcom that much at the end. our research says that people don t come up through ofcom because they give up the ghost going through the bbc complaints process and don t really understand where they are or how to advance it. the bbc has defended its complaints process, but also says it is willing to work further with you to make improvements. i m not sure it is always, . the bbc is more transparent than other broadcasters for a good reason, - they are the only ones - receiving £5 billion of public money and they should be. i don t think it is always - really helpful that the knee jerk is we re alreadyj doing a brilliantjob. i think it is better- to look at the evidence, which is what we do, and see where you can improve. they have said we will work ....

Complaints Process , I Don T , The End , Give Up The Ghost , Knee Jerk , Doing A Brilliantjob , 5 Billion , Chief Executive ,