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READ MORE Ofcom wants to help ease that pain via a ‘one touch’ process which would make it easier for all residential broadband customers to take advantage of the range of deals available in the market. Under the new rules, a customer would contact their chosen new provider and give their existing broadband connection details. The customer would then automatically receive important information from their current provider. This would include any early contract termination charges they may have to pay, and how the switch may affect other services the customer has with the company. If the cu...

Paul Lipscombe December 18, 2020 The global coronavirus pandemic has meant more people are struggling to pay their broadband and mobile bills Nearly five million UK households have struggled to afford their telecoms bills this year. That is according to new research from Ofcom, which revealed 4.7 million (19 per cent of homes) have struggled to pay for telecoms services during the global coronavirus pandemic. It comes in a year where the need for connectivity has been more important than ever, with millions of Brits still working remotely. Ofcom found that six per cent of those struggling fin...