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Under current rules, energy firms must pay customers £30 compensation if the switch is not completed within 15 working days - but this is being cut to five days
Eighty-two-year-old gran Margaret Griffin has been a loyal customer of British Gas for over a sixty years but a mix-up over the phone left her out of pocket and too stressed to leave the house
We round up all the key financial announcements and deadlines coming up in February, including the final cost of living payment, the latest interest rate decision and an update for energy bills
Martyn James is a leading consumer rights expert and this week he delves into what you need to know if you're worried about being cut off from your gas and electric
The Ofgem price cap sets a limit on unit rates for gas and electricity, as well as standing charges, so your total bill still depends on how much energy you're using