BBCNEWS Undercover July 7, 2024
who are left without adequate supervision. tonight, we ask is patient safety being compromised? they're putting profits, money, ahead of quality of care. - that is a massive risk to patients. i my name's jacqui wakefield and i'm undercover at this london practice. it's run by a private company called operose health. operose has an estimated annual turnover of £88 million and is owned by a big american corporation. we're not naming this practice, or anyone who works here. it looks after around 20,000 patients. when phone lines open at 8am, dozens of patients wait in a queue to speak ...