Plan, not promises, not apologies, an action plan of telling us how the i.t. systems are going to get improved, when they are going to be and we expect them to get the best people in the world to correct this problem because we have been telling them about it for decades. well, i'm sorry. we've been telling them about it for years. >> as you mentioned, i mean the ceo, bob jordan in a letter that was obtained by cnn said that he promises to invest in better systems but he as you pointed out has made those kinds of promises in the past. do you believe it this time? i also wonder, i mean, is this...