ICAEW urges HMRC to address poor service levels
ICAEW members are reporting that poor performance is being experienced across almost all HMRC services and ICAEW has been pressing for greater transparency about the problems being experienced and for a clear recovery plan. The Tax Faculty outlines the problems that have been raised and the action it has taken. Over the past 12 months ICAEW members have reported numerous service issues and delays across a range of HMRC services. The main concern of members in practice is the withdrawal of priority access from the agent dedicated line (ADL). There are long wait times and reduced hours on other...
Source: icaew.com