And then they start thinking, it was full of family, and funny things that people love to see. and all of that is completely and utterly disappearing. again, no relevance to the tragedy of losing life. reporter: what have you found has been the most difficult thing that people have been trying to get, or, just simply, what have you found has been the thing that people have needed the most? at least, this particular juncture, this event? well, the academics of that, their food and shelter and something on your back. and, some modicum of safety being offered to you. after that, i think, really, the overview of the most important thing, having said the initial things that hit so hard to people, is a sense that they have support. and, help is on the way, which of course, is already here. ....