CNN State of the Union March 24, 2013 13:23:00
Access at v.a. if they present and they'll be enrolled. >> how long does that take? >> they present and they have the proper identification and they're immediately enrolled. so for compensation, which is the disability claims which is the backlog, that indeed has increased. ten years of war, requirements have gone up, more complex claims because of the seriousness -- >> multiple claims by one person have gone up. >> that's correct. a complexity issue. but also we're a paper process. have been for decades. this has been decades building. and we need to go digital. and we're in the process of do...