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that's all for us tonight. tomorrow i'll sit down with gordon brown and the former president of pakistan, with some lively comments about president obama. but for now, anderson cooper with "ac 360." >> piers, thank you very much. good evening, everyone. we're live in joplin, missouri for the third night in a row. and the story here just keeps evolving here. the horror of what we are seeing here just keeps growing frankly. there is growing frustration and anger among some family members of those who are missing, frustration over red tape over confusing answers and contradictory answer...

They are not the only ones. we are hitting a roadblock trying tom cop come in here. >> so that is the frustration. they have gone back three days in a row and somebody tells them it a different process and we have lost your paperwork and the paperwork was sent to the morgue. i was told tonight by a state official that one of the reasons that there is such a delay is that the morgue made a mistake in identifying somebody the very first time out, and they panicked and pulled out and now they have a process meticulous and one of the reasons that the governor jay nixon decided to send in additiona...

Point about the claims process. there's been so many complaints about people sitting on the phone for hours, the paperwork being lost. there's frankly no time. you know as a small business, you're often living month to month. and so how quickly do you think you can get this fixed with them? >> we're pushing and i'm not the only one. there are other committees on the hill pushing that hard. and i know it's a priority for the president. he spoke about it. $20 billion has been set aside. but part of that is expediting the claims process. so if you're a charter boat captain but nobody's chartering...