tell you what they have seen and what stories they are facing, the difficulties they are facing. there's also new and dangerous storms out there tonight as the deadliest tornado season in half a century continues. significant destruction in bedford, indiana, a tornado hit just a short time ago. damaging or destroying several homes. no immediate word on injuries. we're keeping an eye on this. and bad weather all across the nation's midsection. there are tornado watches and warnings in effect from ohio down to texas. i want to show you a staggering piece of video from that deadly tornado in oklahoma. this could be the closest anyone has gotten to such a powerful twister and survived. take a look. >> it's crossing the road. >> slow down. get out your window, get out your window. >> watch behind you. >> oh, my god! back up. >> oh, no! >> just incredible. that tornado yesterday in oklahoma. here in joplin, 125 confirmed dead. that's the new number as of just a few hours ago, 125 confirmed dead and there is frustration about a lack of coordination and a sense of any one individual being in charge. we're keeping them honest on that tonight. john king joins me on the phone. gary tuchman has joins me. john, you met a family today who was at the morgue for a third day in a row, still can't get any news about their 12-year-old son. tell us what you saw, what you heard. >> anderson, their emotions are so raw, their frustration is so high. they're beginning to get angry. they don't want to be angry, because they know these people are trying to help them, but they're beginning to get so, so angry. they are tammy and tony. their 12-year-old son, a neighbor told them he saw the body and told them their son is dead. that's the hardest part, and he stood over the body and waited till an ambulance took it away. so they want to get to the morgue. they went to this office where they were told to go. three days they've come and brought pictures and filled out paperwork. three days in a row they've been told they can't do that. so they tried to bring us hoping maybe some media attention will help them. i want you to listen to just one exchange were they were told yet again, come inside, get in line, fill out the paperwork, but no, you can't bring that camera in. listen to this. >> how long is it going to be before anybody tells us anything about any of the bodies? is it going to be days before anybody knows? there's people sitting down there, you know, or wherever you guys are hiding them, that their bodies are just -- >> i can assure you -- >> i would like cnn be able to cover the fact that something needs to be done. the government needs to fix the problem. >> i can assure you that your loved one is being properly taken care of with the utmost respect and dignity, okay? i can assure you of that. >> john, i don't understand this. people want to know whether their child is alive or dead or if their child is at the morgue. why aren't they allowed to see who is at the morgue to identify bodies? >> they're told that the process requires them to do the paperwork first. one of the reasons we're told the governor is sending in extra personnel to help tonight, anderson. they went back in, they waited in line, filled out more paperwork today. they were told not today, not tomorrow, they were told it might be as much as two weeks before they get definitive word out of that morgue. they say we're not just arguing for our child but the hundreds of others who just want a process, just want information, just want to be able to find out whether their son is dead or alive. >> i don't understand, they said it's going to take two weeks for them to be able to go to the morgue and find out whether their child is there? i was in sri lanka after the tsunami and they would photograph those people who died in the storms and loved ones could look at the pictures and identify their loved ones. i don't understand why that can't happen here. >> they said it could be as long as two weeks. that is the frustration. the family just walked out of there shaking their heads in disbelief. they know they're not the only ones. i hit a roadblock trying to come in here, some new roadblocks. that is the frustration. they've gone back three days in a row. they say they get a different answer every time. sometime tells them a different process every time. sometime says we lost your paperwork or we sent your paperwork to the morgue. i was told by a state official that one of the reasons there's such a delay is because the morgue made a mistake in identifying somebody the very first time out and they panicked and pulled back. so now they have a process that's meticulous. i'm also told that's one of the reasons the governor decided today to send in an additional 20 state troopers to say you need -- they understand the complaints. they understand the frustration and these families, they don't want to be mad, but they're just so mad. >> everybody understands, local officials, in some cases, they've had their homes destroyed. serve trying their best. but still, it's frustrating. gary, you were at a place where there were 500 people waiting in line to get a permit to go back to their home. >> emergency officials have their work cut out for them, but there's a lack of creativity and organization and compassion. >> lack of creativity? >> that's an important part of it that we've seen in other disasters. 525 people, i counted them. they wanted to go back to their homes but told they had to apply for permits. so they waited for three or four hours just to get a permit to go back to their homes and the skies were threatening. these people had lost their homes in some cases. some of them lost relatives and they were standing in this line all day. the pictures you're looking at, the skies are very gray and they were told they had to apply and there were four people giving out the permits. >> it seems like -- part of it may be there's search and rescue and they don't want people walking around enter veering with search and rescue. but people aren't getting information. it doesn't seem like there's a clear area to get information. >> it's hard to get the information. what we seen during katrina and other tornadoes, when people go back to their homes, they go back to the intersection they live, and there's a police officer and say i live in this neighborhood. and the police officer judges whether this person needs to go back. here you have to have the permit or you can't go back to your home. >> john, ever seen anything like this? >> it changes so constantly. the reason i was late for the top of the program, we've been around the neighborhood all day long and we came back and there were different roadblocks. instead of the police, it's the national guard. they're trying to adapt. this is a once-in-a-lifetime event. there's no question you have to have some compassion for the state officials. but you also would think they would have more compassion for the families. >> the priority has to be the families. >> 72 hours plus now, and for the people who -- look, this is the time they're understanding. any medical professional is telling them 72 hours out, you hope there's a john doe in the hospital somewhere. but at this point, their emotions are getting more raw because they understand the personal toll and they're running into this bureaucracy. it just frustrates them to no end. >> let's remember now, 1,500 is the number that we were told yesterday by an official of unaccounted for. we don't have an accurate number. there's no new update on that. so people have no real sense of how many people are really missing. people don't know if their loved one is dead, even though there's plenty of people at the morgue. but they haven't been able to identify them. there seems to be no official list of who or how many or any kind of central clearinghouse for connecting house with their loved ones. among them, will norton, sucked from his suv on the way home from his graduation. his father is in the hospital. he's been found. will, it was thought his family believed he had been taken to a local hospital and then perhaps moved. since then they've learned that is not the case. they've had a number of false alarms. his family has called many hospitals, one after the other, hoping to the best, the searches continue today for will norton. here's what we saw. they're searching the ponds in joplin, missouri, searching for a teen that never made it home. >> it will be okay. we got a lot of people looking, sweetie. a lot of people love him. they love him a lot. >> for will norton's aunt tracy and sister sarah, the wait is too much to bear. will was driving home from his high school graduation with his father mark when the tornado struck. >> they thought if they could pull into this subdivision, they could find a place to go and they only got as far as that median when the tornado picked them up and they got wrapped up in this stuff and it was just a big mess. i don't know where that came from. >> what has he told you about when the tornado hit? >> he said he remembers flipping and being airborne and just kept going. >> will was in the driver's seat. his father tried to grab him. >> my brother grabbed him from across the seat to hold onto him. he remembers my nephew just started reciting scripture, one verse after another, which my brother was a little shocked. but will did it all the way until he went out the window. >> what window did he go out? >> the sunroof. he went up. >> he was sucked out? >> he was literally pulled through the window while my brother held him and he was ripped out of his arms. >> mark was found in this ditch, badly injured but alive. there's been no sign of will. >> we called hundreds of hospitals and right now we think he's still out here somewhere waiting to be found. >> will's family is urging people to search not just in joplin but in areas even further away. >> he could be between here and springfield, missouri. we're not talking half a mile or mile. we're talking miles. that storm could have taken him miles. >> canine teams have been called, some trained to find the living, others to find the dead. >> i think sarah's mom, she's had the toughest time as any momma would have. one of the things, when your kids are gone, it's really tough. so we just ask for prayers for everybody. people that are following on facebook, we really love you. we pray for everybody. that's what we want. it's going to be okay. we'll find him, baby, we'll find him. we'll find him. >> steve lee, a retired battalion chief of the joplin fire department is working around the clock to find will. they've searched the water now a couple times? they haven't found anything? >> they searched it. they're on their second search just to confirm it. that's where we're at there. >> you're carrying a picture of will. >> yes, i have a picture of will, in case i come up to somebody i can show them who we're looking for. >> we have faith that they're going to find him alive. you have to have hope, and you have to pray. and if they don't, we just pray they find him. we're a strong family. we're going to be together, and we're going to find him. someone is going to find him. a lot of people are looking and there's a lot of families that are suffering, and we hope they find their loved ones too, alive. >> there is still hope in joplin, but three days since the tornado for the families of the missing, it's becoming harder to find. there are a lot of rumors that will was in a hospital in springfield, as you heard will's sister, sarah and her mom went to that hospital. they saw the young man who was there. it is not will. but that has given hope to another family, a family of a young boy named lantz hare, who is 16 years old. his father, mike, is on his way to that springfield hospital to see if maybe the boy who is there is his son. lantz was last seen with a friend who survived the storm. he may have facial cuts and head trauma. i spoke to mike a short time ago. what is the last you knew about lantz? >> my youngest son called me and it was maybe you ten minutes after the storm and they -- him and my ex-wife had been trying to get ahold of him over and over and they couldn't and they called me. so i started calling him and never got anything. i called all last night. i can't stop. i don't know why. i stayed up until 2:00 last night and that's all i did. >> called the cell phone. does it ring? >> it rang for the first day and a half and now it goes straight to voice mail. but just in case he gets it, i want him to know his dad loves him. >> how are you holding up? >> i got a lot of strong people around me to pick me up. that's about it. >> what has this been like for you? >> oh, i mean, how do you put into words that one of your two sons is missing? i mean, something as catastrophic as all this, you don't know whether he's underneath a piece of wood or whether he's in the hospital or where he's at. and we searched and searched and searched. so i got to keep searching. >> go to springfield now and hope for the best. >> i'm walking away from here and going to springfield, missouri, then kansas city and wichita. i'll go somewhere else if i have to. >> you're going to check all the hospitals? >> we've had reports that there's a kid that looks like lantz. i can't just sit here and the hospitals tell us it may or may not be him. you know, some of the reports are the bruising is so bad they can't tell. i can tell whether it's my son. i can tell. and i will tell. >> and you were asked to give dna? >> i was asked to give dna today at missouri southern a little while ago. that right there just said it in me that there can't be no stopping until he's found, dead or alive, i've got to keep pushing. i've got to find him. >> it's important to hold onto hope? >> oh, my god, yeah. if you don't have hope, what are you going to do? look at all this. if every family out here didn't have hope that it's going to be better, i've heard on the radio they're going to rebuild st. john's. that's hope. you've got to have hope. you've got to have god. you've got to have friends and family. you've got to have all of it combined to get you through this. >> thank you for talking to us. i appreciate it. >> thank you. >> stay strong. mike hare, who is on his way to springfield to go to the hospital there to see a young person who we know is in the hospital, hasn't been identified. we're going to check in to see if he's gotten word to see if that person is his son, lantz. let's hope for his sake it is. there's no single official list of people who are unaccounted for, no single place that it seems like that people can turn seeking information or getting information. one of our producers managed to reconnect -- one of our tv producers managed to reconnect about a dozen people in the course of making calls and keeping in contact with one man, a private citizen who compiled a list of his own. there's got to be a better way to do this. in the meantime, we're showing you pictures of as many people as we can to try to connect information to maybe you can help. some viewers can help. linda sweeten is 51 years old, she worked at st. john's hospital, believed to have been at home when the storm hit. if you have information to her whereabouts, call 417-434-0114. robert bateson lived in the connecticut point apartments. he has a tattoo covering his back showing a mountain scene. the number for him, 417-499-7177. also unaccounted for, 74-year-old patricia dawson. she was at home here in joplin. if you have information, call 417-880-0046. charles william writer was last seen at the greenbrier nursing home. he's about 5'10", weighs about 170 pounds. he has a scar on his chest from open heart surgery. the number to call for him is 417-847-3505. ida finley was also last seen at the greenbrier. she suffers from alzheimer's. call 417-483-0883 if you've seen her. 16-month-old skyular logsdon. someone we told you about last night. he was located, sadly did not survive the storm. this woman, emma marie hayes was also located. she's in a hospital, doing okay and her family is with her now. we're going to talk to the governor of missouri coming up next about these problems, about this frustration, about this lack of organization and what he can, if anything, what he can do about it. we'll talk to him coming up. and later, a family scrambling for shelter as the tornado gets close. but the family dog was missing. take a look. >> it's coming right over us. we're right in its path. >> where's the phone? >> you want the see how this one ended. and we'll bring it to you ahead on "360." [ male announcer ] in 2011, at&t is at work, building up our wireless network all across america. we're adding new cell sites... increasing network capacity, and investing billions of dollars to improve your wireless network experience. from a single phone call to the most advanced data download, we're covering more people in more places than ever before in an effort to give you the best network possible. at&t. rethink possible. the count on chevy event is here. your ticket to a cruze eco. 42 mpg and over 500 highway miles a tank. one of our 9 models over 30 mpg highway. fuel up, rock on. very well qualified lessees can get a low mileage lease on a chevy cruze eco for around $159 a month. or qualified buyers can get no monthly payments for 3 months. fuel economy based on epa estimates. deferred payments offer ends may 31st. a tornado ripped through sedalia, missouri just after noon today and luckily no one was killed there. just one of the many tornadoes that we have seen just in the last couple of days. it's unbelievable what we've been seeing. here in joplin, there is just so much trauma here. often adrenaline carries people through for the first couple of days, but now that adrenaline starts to wear off and the misery, the reality of what is happening here, it is just everywhere you turn, they're searching the ponds for people. it is just grim discoveries all around. and as we said at the top of the program, there's a lot of frustration here among families whose loved ones are missing, families who have a good idea that maybe their child is dead. john king introduced you to a couple whose neighbor said he saw the child being taken away. they believe their child is at the morgue. but the morgue has told them it is going to take two weeks in order for them to be able to get in to identify their child's body. two weeks! they've already submitted paperwork and come back three days in a row. they keep getting conflicting answers. we're hearing this from a lot of families of the missing. we want to try to figure out what can be done. earlier, i talked to missouri's governor, jay nixon. there's a lot of frustration, you heard this. we're hearing a lot of frustration for families searching for their loved ones, and they don't have a central place to go, paperwork being lost. what can be done? >> the initial response here, especially at the local level, is focused on getting through the debris field and see who was living and who wasn't. that's come to a close. we've brought in now additional resources from the state side and we're going to be moving to take over that part of the operation to get this information out much more quickly and respectfully for these families that need to hear the information about the loved ones who are -- have been lost or unlocated. >> so you're bringing in people from the state to help out? >> absolutely. we've moved troopers off the shifts in, we brought them in morning. and by tomorrow morning, we'll be getting solid information out to the folks. it's like the enormity of this tragedy is just getting on folks here. everybody is so focused on finding folks and recovering quickly. now as we see the enormity of it, it's important that we get this information out and we're brin