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Deal with this. >> yeah, the other airlines didn't have the issues we had this weekend. it's clearly and plainly a southwest airlines internal issue. it has to do with i.t., with outdated i.t. and outdated processes that we've been pushing for for years to get them to correct. we don't want them to hire or cut flights. we want them to correct the inefficiencies causing the domino effects and causing the cancellations. >> trace: i have to go but would you tell your family or friends be careful before you book your flight. you may end up stuck. >> i wouldn't. our pilots are out there. they would...