Detailed text transcripts for TV channel - CNN - 20100207:20:33:00
Are they going to do mea culpas? are that going to -- >> yes. when you get stuck two valentine's days ago and strand every passenger customer you get out there and apologize and take full-page ads out. when you are toyota and your reputation is based on this, you get out in front of it. >> ali, no, first thing you is you find out what happened. first thing you do, you find out what went wrong, then decide whether an apology needs to be made. >> wait, wait, wait. we still don't know what went wrong. and today, that's what the reporters were asking. they were saying, what went wrong, where, why ...
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