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A family including women and children belonging to the Narikurava community alleged that they were briefly stopped from entering despite having tickets.
The management of Rohini Silver Screens theatre, where the film was running, said it has taken note of the situation.
A video of the family members being denied entry despite showing what seemed like valid tickets but being shooed away by theatre staff went viral, drawing widespread condemnation.
Chennai's Rohini Silver Screen was criticised for not permitting a poor family inside to watch Pathu Thala even though they had tickets.
Pathu Thala starring Silamabarasan TR is expected to collect 5 crores on its day 1. It is important to note that the film was made on an overall budget of 50 Crores. Fans who watched the film says, The biggest strength of the films are director krishnas story narration, mass appeals, screen play, CG work, STR style, performance, action scenes, songs & Bgm.