How airports of the future can prioritise passenger comfort
I tried to find a doctor, a lift, moral support, painkillers, a chair, ultimately clenching my teeth and venturing on. And that is when it dawned on me: events that happen in the real world occur also in that microcosm that is the airport: life, work, shopping, injuries, entertainment, finding and losing things, running between boarding gates, milling about in shops, laughing, crying, arguing, experiencing anxiety, frustration, elation and even birth and death. At the airport, in the time in an aircraft and between destinations, people can feel concentrated human emotions. If that is the case...