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>> when did it hit you that the $118,000 equated to your christmas bonus? >> it didn't initially because that bonus had actually occurred a year earlier, in january of '96, but it was on every pay stub that i got. >> police asked the ramseys for handwriting samples. john gave them two note pads. >> these pads were pads that were kept by the telephone and each -- john and patsy had their own pads. >> detectives concluded the ransom note was written on pages torn out of patsy's notepad. >> also examination of that pad showed that somebody had started a ransom note at one time and then abandoned ...

>> energetic and beautiful, jonbenet seemed to be following in her mother's footsteps. >> she loved to perform. my hope was she didn't run off to hollywood and be a movie star. >> i think patsy wanted her daughter to have the same opportunities she did. i don't believe she pushed her at all. jonbenet seemed to like dressing up in these beautiful dresses, and she liked the attention. >> but was there too much attention on the ramseys? in 1994 the family opened up their home for a christmas tour. >> this is jonbenet. she's four. burke is seven. >> and just five days before the crime in 1996 the ...

On the 20th year anniversary he sat down for his first ever interview with tv's dr. phil. >> did you hit your sister over the head with a baseball bat or flashlight? >> absolutely not. >> if somebody in your house did, do you think you would have heard that? >> probably, yeah. >> adding fuel to the burke theory, reports surfaced that there was more to that 911 call his mother made. the ramseys had said burke slept through the drama. >> we have a kidnapping. hurry, please. >> detectives enhanced the 911 audio. there were a few extra seconds at the end of the call after patsy thought she had hun...

Horrendous killing and it took off from there. >> you were a stage mother, honestly? >> probably. what's wrong with that? >> those pageants were really turned around on you. >> that was something jonbenet and patsy did for fun. we loved our children dearly and yet people don't like rich people so we kind of became that character for people to hate. >> john ramsey says that sentiment was spurred on by the cops in boulder. >> we just didn't trust the police for good reason. they put out volumes of misinformation and false information to bring pressure on us. >> police denied that allegation and ...

>> you believe that someone outside your home -- >> there is a killer on the loose. >> absolutely. >> everybody thought it was bizarre at the time, especially patsy, who looked drugged up and just had to be going through a living hell, but at the same time i'm looking at john ramsey looking at her. she was the emotional one and he was the ice king. >> keep your babies close to you. there's someone out there. >> when we return, theories and suspects. >> this is another thing that made this suitable for the tabloids. on the suspect list is santa claus.