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ISG Advises Companies to Go on Offense Now to Build Post-Pandemic Customer Loyalty By Staff 3 weeks ago Experts with SurveyMonkey, Yale, University of Dallas, MGM, TGI Fridays, NTT DATA and more will define the customer experience of tomorrow at the ISG Xperience Summit STAMFORD, Conn.–(BUSINESS WIRE)–$III#ISGEvents–Businesses should go on the offensive now to implement personalization at scale, create innovative marketing approaches, and adopt differentiating technology and best-in-class security to deliver enhanced post-pandemic customer experiences, say experts with Information Services Group (ISG) (Nasdaq: III), a leading global technology research and advisory firm. These topics will be the focus of the ISG Xperience Summit, a two-day virtual event, March 30–31, that will explore how to prepare today to deliver the customer experience of tomorrow, including new ways to predict customer issues before they arise; how to analyze, filter and appl ....