Hotel Challenges in the modern world and how to overcome them
Hotels just like any other business are facing a host of challenges that demand creative solutions in the modern way.
Source: bmmagazine.co.uk
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3 Ways to Create Micro-Moments and Drive Guest Satisfaction
Recently, I was staying at an independent hotel in NYC that was utilizing self-service kiosks in their lobby. When I arrived, the hotel was extremely busy, but the front desk agent was free to move around and interact with people because most of the guests opted for self-check-in at the kiosk.
Source: hospitalitynet.org