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Customers on direct debit pay the same amount each month based on estimated consumption. Typically they build up credit in the summer when use is lower and draw down on the balance in winter. But Ofgem says suppliers should reset the credit balance to zero each year because many people are overpaying. The plan could be rolled out next year. Peter Earl, of Comparethemarket.com, said: “Proposals to return credit balances in a timely manner should be welcomed, especially given the burden the past year has placed on people’s finances. Ultimately, any credit belongs to the customer.” Ofgem w...

Homeworkers spending far more time indoors could face a bill shock from their usage over the last three months once they submit readings, data suggests.  With more devices plugged in, heating on and consumption up, typical bills could be £113 higher from January to March usage than usual. In the first three months of the year, households typically consume almost 30 per cent of their annual energy making it the most expensive quarter of the year. This, combined with the added cost of spending more time at home and the cold snap from Storm Darcy, could see many households face a shock bill, a...

Nearly a third of families are struggling to pay their bills (PA) Typical households paying £1,042 per year by direct debit, Ofgem’s current energy price cap level, could see their energy supplier increase their monthly payment from £86 per month to more than £111 to cover the additional cost.  Rising usage is leaving households worried about how they will afford increasing costs. comparethemarket.com’s recent Household Financial Confidence Tracker shows that nearly a third of families with children at home said they had struggled to pay their bills each week. In addition, 29 pe...

Exactly how much working from home will have cost you since January People are set to face a surprising bill this month Sign up When you subscribe we will use the information you provide to send you these newsletters. Your information will be used in accordance with ourPrivacy Notice. Thank you for subscribingWe have more newslettersShow meSee ourprivacy notice People who are working from home and using more energy are set to pay an additional £113 to their energy provider between January and March, according to new research by comparethemarket.com. In the first quarter of the year, house...

The Big Six have long been known as the firms that take up the lion's share of energy customers in the UK and have traditionally included the same six companies. However, in recent years, an influx of small suppliers have saturated the market, looking to give consumers the best value tariffs and the most efficient customer service. This has led to challenger suppliers stealing customers away from the Big Six – and even taking their spot in the table.  In a time when many face financial uncertainty, knowing they are on the best deal and with the best provider for their household bills has n...