(soft music) hey dad, i'm about to leave. don't forget your hat . good morning. how can i help? i need help connecting with my students. behind every last minute save, ok, that works. and holiday surprise, thank you! a customer service rep is working unseen, making it happen. and at genesys, we're proud to help them help you everyday. in the battle against covid, it is not just tests that are in short supply, now there is a shortage of pharmacy technicians. here's vicky nguyen. >> reporter: this mom of four, heidi spent more than 16 years