Detailed text transcripts for TV channel - CNN - 20171227:19:57:00
More than 200 passengers on board but stand by the pilot decision to turn back. we failed to deliver the customer service we strive for. during the time the flight the pilot was delivered the information. based on the available information in flight, he made the correct decision to return to lax. so let's see if he did or not. >> joining me now is it website that helps you get the most out of your air travel. brian, hello to you. how does a person get, first of all, get on the wrong flight in the first place? >> you know, this is a security failure at so many different levels. this is a huge e...