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>> well, that's unusual. that really poses another problem because that will be a violation of faa crew rest rules if they can't get them. the crew has to have behind the door. it means you've got to have a hotel room. you can't sleep on the floor of the pilot lounge. the faa rules changed a number of years ago, and you've got to have eight hours behind the door to get your pilot rest and your flight attendant rest, and southwest can't get around that. >> hmm. i want to bring in a passenger actually, a southwest passenger whose flight was kancanceled. we have michaela vincent joining us now. h...

Faa eventually withdrew them. so it doesn't bode well but if they can do it, it is a major accomplishment. >> but you do believe it is critical. >> it is absolutely critical. especially since a lot of the pilot rules have been in place for 20 or 30 years and we have learned an awful lot about the human body's response to fatigue and what someone can and can't do. but these rules have been in place for so many years that they don't really take into account the effect of fatigue on somebody performing such a critical job as flying a plane full of passengers. >> i know that pilot fatigue became a...