Detailed text transcripts for TV channel - MSNBC - 20210624:19:40:00
Years before helping to represent officers as an attorney. how revolutionary, how new bringing a customer service approach to officer training? >> i feel it's a mix of some things already in place. taking various ingredients of previous approaches and a hybrid. >> my problem solving ability was need to do it. you have about three he seconds to decide otherwise you're going to go to jail. >> reporter: he says the training changed his outlook. >> you can still have that enforcement piece of it but i don't this i that should be the end all, be all. >> it's never been done before, but the way i lo...