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They are type of horrible crimes peoplewh say could never happen to him, it was my job to profile her kidnapper who was making taunting calls to her family. h in quantico i am in my office. in this case, i talked to sherri's mom to give her guidance in drawing information out of the caller. >> i said i think i could get him to communicate. explain to her what i wanted to do and how to keep him on the phone. using techniques and hostage negotiations, power phrasing, restatement of content, stalling for time. >> hello? >> hello this is -- >> i need to speak to your

It was my job to profile her kidnapper who was making taunting calls to her family. back at quantico, i'm in my office. we often consulted by phone before heading to crime scenes to assist local authorities. in this case, i talked to shari's mom to give her some guidance in drawing information out of the caller. and i say, mrs. smith, i said, i think i can get this guy to communicate. i spent time with her, explained to her what i wanted to do, explained to her how to keep him on the phone using the techniques in hostage negotiation, power phrasing, restatement of content, and stalling for tim...