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What is the president saying in that tweet or dowd, whoever wrote it? because it doesn't matter, it's coming from the president's twitter account and obviously if the president had not been informed, dowd would not have written the tweet. >> these play out on two levels. they play out on a public relations and political level, and they play out on a legal level. dowd may have jumped into this thinking i can protect him legally, realizing also he's got himself in a real pr mess. >> and the pr mess i think was partly occasioned by the fact that the white house's story from the beginning is that ...

>> well, i don't think it matters at all. i think they're thinking, seem to have been that they wanted to distance the president from what could be con trued as an admission, but frankly, what difference does it make? >> right. >> i mean, when you think asbou it, it's absolutely clear to me, i didn't need a roadmap to figure out that as soon as sally yates informed the white house counsel don mcgahn of the fact that flynn had lied, the first thing that mcgahn did, because he's a lawyer and has a client, he went to his client to inform his client, the presidents, that michael flynn had lied. th...

>> and the pr mess i think was partly occasioned by the fact that the white house's story from the beginning is that the reason that flynn was fired is because he lied to the vice president, to mike pence. and, you know, i think that that came afterwards. they didn't go have pence go to flynn until they had already had the problem presented by sally yates that flynn had lied to the fbi. they weren't going to take sally yates' word for it, they were going to find out for themselves and that's why they sent the vice president to flynn to find out what the facts were. >> if i wrote this when -- t...

The actions of our team member captured there do not appear to reflect patience or empathy, two values that are necessary for customer care. in short, we are disappointed by these actions. fred, so this is something that we, perhaps, did not necessarily see during the united airlines situation that took place about two weeks ago, obviously, not related here -- >> in terms of brevity, how quickly the airlines responded. >> they had a major pr mess on their hands and serious damage control to take care of. this situation, though, as we see here from american airlines, quick to jump on the situat...

Do my hands make my burger look big? to think the president once did a mcdonald's commercial. >> big and tasty for a dollar? how do you do it? what's your secret. >> reporter: guess who has to clean up this mcdonald's pr mess. robert gibbs who is now global chief communication officer for mcdonald's. what does the president like about mcdonald's? >> you know what you're getting. i don't want to say mr. trump would like a hamburger to go. i don't know what they're going to do to that hamburger? >> reporter: at least his h hamburger didn't get spit on. someone just spit out a tweet. >> coming up...