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If you're struggling to afford your gas and electricity bills, what options are available?

Scottish Power apologised for the "inconvenience and frustration" she has faced over the past seven years.

While suppliers now need to contact a household at least ten times before they forcibly install prepayment meter and they had to make physical visit. certain people and are totally exempt from having a prepayment meter forcibly installed. if you are over 75, if you have children under two and a household or if you have certain serious health conditions like chronic bronchitis, you can�*t have a metre fitted against your will. the actions last winter were so serious, the payment protections we had in place were clearly not sufficient but with the new ones put in place there are some checks th...

Course is that debt doesn't keep building and building because of the prepayment meter. you pay for it in advance. to do so forcibly you need advance. to do so forcibly you need a court warrant. and there was outcry when agents for british gas were shown to be going into the homes of vulnerable people to fit these metres. the boss of the company admitted there was no excuse for it. so, there was a sector wide ban on the whole practice. that was in place in february. and now, under stricter rules, these three companies, edf, scottishpowerand companies, edf, scottishpower and octopus, companies,...

Energy debt is at a record high, so after an 11 month ban forcing a customer onto a prepayment meter is back on the cards. edf, octopus and scottishpower are the three companies who have been given the green light. that means they should have trawled through all of their past fittings identified any wrongfully installed metres, and done them and offered compensation. undone them and offered compensation. i came in my house, opened my door, and changed it to a prepayment meter. he discovered a prepayment meter in the home because of the debts of a previous tenant. i�*v e i�*ve been burgled ...