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The street officer and up into the supervisor level, they say there is nothing they can do or nothing they will do. this happens across the state of florida. i make it up the levels of supervisory ranks and unfortunately the law enforcement doesn't feel they have a place in this. they have been told by banks it is okay to be kicking down doors, changing locks and in some cases taking people's property. we pay law enforcement to protect us and in this these cases law enforcement is not. >> nancy, how did they break in and what time of day was it? >> it was at around 2:30, quarter to 3 on a thur...

>> so what was the loud sound? >> i guess it was the impact of him just trying to get the door opened. you know, it just -- it was a very, very loud sound that i was hearing and at that moment i just screamed and at that time the door opened and there i saw somebody stand there. >> and did you interact with him? >> well i was very scared. he looked at me. he said to me, well they told me that your house is vacant. i'm from the bank. that's when i immediately called 911. because i was very afraid. >> end so, if i understand this correctly, matt, from the bank's point of view and it is unfortuna...