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Allow those with american passports and even green cards to cross out of the country. it hasn t really been put to the test for other afghan citizens because in the past they had been quite aggressive in saying that they didn t want afghans to leave. this is the taliban position at the moment, they don t want afghans to leave but they are also saying that those awith th right paperwork can go. but of course the main kabul airport is closed, they have difficulties there in terms of security and other methodologies for processing passengers who want to leave the afghan capital. and that woman and three children presumably her children but i don t know for sure, they were american? reporter: they were american citizens, yes. and i guess it shows that there are still americans trying to get out of the country. did the secretary of state give any kind of indication of how closely the u.s. is coordinating with the taliban here to try to allow people out at some point? ....
System malfunction, showing if not halting some ports of entry. the international arrivals hall is at capacity. we ll continue to the hall as soon as space becomes available. reporter: new york s jfk the first to report what became a nationwide problem. from dallas to dulles, l.a. to miami. everybody is pushing and shoving. got a little crazy over there. i was in line for about two hours. reporter: customs and border protection nearly an hour into the problem called it a temporary outage, but added it is still processing international travelers using alternative procedures. but admitting lines are long at some of the country s largest airports. david kerley joins us now. david, we saw the long lines in your report. now we re hearing systems are starting to come back online? reporter: that s what they re telling us, the systems are up, they re processing passengers. it s going to take a while too deal with the backlog. this is not the first time this has happened. a year and ....
The threats, but that they re processing passengers that gets them through the checkpoint with the least amount of hassle. i think that s where tsa needs to focus its job is on the technology there at the checkpoint. in the past tsa has gotten criticized a lot about technology. i don t think that really should prevent them from looking at what are the new technologies that we need to look at to automate the process. such a large number of passengers. they need to have that automated. they need to look at technology that they ve used in the past, used today in checked baggage. they can improve in that regard. this we re looking at a whole new retraining of these agents but americans are about to pick up their travel. we re headed to the end of the summer, labor day weekend on the horizon. will it be different for travelers this up coming next several months as a result of this? that s what tsa is talking ....