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How can you dedicate and will you dedicate resources to make sure such hate speech is taken down within 24 hours? >> yes. we are working on this. there are three specific things that we are doing. one is we are hiring dozens of more burmese language content reviewers because hate speech is very language specific. it's hard to do it without people who speak the local language and we need to ramp up our effort there dramatically. second, we are working with civil society in myanmar to identify specific hate figures so we can take down their accounts rather than specific pieces of content. and, t...

The genocide. we all agree it's terrible. how can you dedicate and will you dedicate resources to make sure such hate speech is taken down within 24 hours? >> yes. we're working on this. there are three specific things that we're doing. one is we're hiring dozens of more burmese language content reviewers. because hate speech is more language specific. it's hard to do it without people who speak the local challenge, and we need to ramp up our effort there dramatically. we're working with civil society in myanmar to identify specific hate figures to take down their accounts rather than specific...

From your real customers before you launch your final product. whether you do that in a focus group, whether you do that in a survey, it is the mosts critical thing. i think the more advanced companies use things like their net promoter score and things to gauge hcustomers through their product, i've seen companies made product changes, not gotten feedback and had a catastrophic response from their customers because they're missing key fier features or have done something wrong. ask the people who will use your product before they launches the product. >> by the way, believe that customers lik...