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Global Customer Service Week 2023: BoG consumer protection mechanisms

Global Customer Service Week 2023: BoG consumer protection mechanisms
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BoG outlines consumer protection framework for customer service week

BoG outlines consumer protection framework for customer service week
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BoG issues consumer protection directives to address regulatory gaps

BoG issues consumer protection directives to address regulatory gaps
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We have succeeded in issuing consumer protection directives to address regulatory gaps - BoG

“The Market Conduct Office established by the Bank provides a clear point process and an avenue for customers to escalate their grievances if regulated institutions are unable to resolve their complaints amicably. Besides resolving complaints, the mechanism fosters confidence building in the financial system and promotes financial inclusion through awareness creation”. ....

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BoG boosts consumer protection through financial literacy

BoG boosts consumer protection through financial literacy
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Joseph France , Financial Literacy Programme , Customs Division Of The Ghana Revenue Authority , Ghana Revenue Authority , Head Of The Financial Stability Department , Customs Division , Financial Stability Department , Product Transparency Rules , Consumer Recourse Mechanism ,